Customer Testimonials
Aaron did a great job in finding the truck I was looking for.
Bought my truck from a different dealership in the SW suburbs. Have had several less then great experiences with the service department there so I tried Apple. Brought it in for a transmission issue under the extended warranty. They gave me a brand new loaner diagnosed it and found several other issues that they were able to fix all under the same warranty claim. Service was great communication was also I have a new go to shop for warranty work. thanks Apple Ford!!!!
Juan S. was fantastic to work with. He was straightforward, laid-back, and completely zero-pressure—which I appreciated more than anything. I ended up purchasing a used 2014 4Runner, and from the moment I walked through the front door, I was warmly welcomed. This is a great dealership with positive, helpful people who are genuinely willing to assist anyone who walks in.
Loved our experience here. Kevin is awesome to work with. He was super personable and went above and beyond when it comes to communication. Really appreciated his willingness to do some research for us and find the truck we wanted. Now just waiting for the call for some of the bonus extras we ordered!
What a great buying experience!
My wife and I were driving by Apple Ford in Shakopee on our way home one night and we decided to see what they had on the lot for Ford Expeditions. We had looked online a little, but we wanted to see one in person. We were met immediately by Juan Sanchez and after about 20 minutes, we realized they did not have the vehicle we were looking for.
On Tuesday morning, I received a text from Juan telling me he might have found the car we were looking for. I called the dealership to speak ... Read More Google - Nov 6, 2026
I had a truly exceptional experience in their service department with the advisor Dan Hampshire. He and his technicians did a fantastic job of communicating effectively helping me and making sure I understood everything up front. Dan Hampshire and Jake Mustradi did a absolutely perfect job 10 out of 10 quality experience in their service department
I’m a fairly new customer to this specific location. I spent $6,000 on work related to my turbo the first time. The second time I went for an oil change. Was told by them I need to spend another $600 on my turbo. I let them know that I was just there to do work on my turbo. Dishonest people. Instead of doing the job correctly the first time or taking ownership for not doing the job correctly—they tried to scam me a second time for more money. Very disappointed.
My husband and I had the pleasure of working with Michael Neises. He helped us in buying our 2019 ford explorer. We had low expectations for buying a car that day but he completely changed our minds! The whole process took approximately 3 hours with 2 test drives and all of the paperwork. He was very honest in pricing, process, and great guy all around. Felt zero pressure to buy anything i didn’t want which is highly appreciated. We forgot to ask what the door code is so we texted the next day and he responded promptly with someone to come an ... Read More Google - Nov 5, 2026
Mike Neises helped me out and did a fantastic job doing it. Made it fun and enjoyable to purchase this vehicle. 100% recommend asking for him if you’re looking to buy a car.
They have an awesome service to pick you up/drop you off, and many of the workers have been great. However I had a minor fix to reattach the rubber around my door and they popped it back in over the screw that holds it in place, rather than taking the screw out and putting them in to hold it in place. It wasn’t even popped back in place all the way in when I picked it up. A minor fix, but it made me feel like they were not going to do a great job in the future ... Read More Google - Oct 28, 2026
Fernando at Apple Ford in Shakopee,MN
Was my sales rep. He made this transaction a pleasant experience for me.
Fernando explained Apple Fords way of business and it was a no pressure sales experience. I test drove a new Ford Maverick by myself, I told him I would come back Monday with my wife, he told me to take the car home for the weekend!
I drove it over the weekend and I was sold.
Went back Monday and he explained all finance options to me. They priced my trade in and I walked out with my first new ... Read More Google - Oct 27, 2026
I used the Express lane for an oil change on my Dodge Promaster. (The Dodge dealer they own next door has service doors too small to get a high roof van in 🤦.) I have used them a number of times for a few different cars. Their service is always good, pricing fair, and they get stuff done pretty quickly.
I had service done on my Ford F150. Ryan V was the service writer and was very nice to work with. Paul shuttled me back to my home. He was a true gentleman. The tech did a great job too. Service date was 10/21/26. Thanks, Dan O.
Great as always
Robert “Bob” Murphy was great to work with. Explained what we wanted and didn’t try to up-sale me. Worked with me on what I wanted.
Apple ford shakopee was a good experience, their financing department is great, I was able to get a very good deal, Fernando the sales person was very straight forward with no issues at all. The only downside was that I wasn’t able to get the truck that I was looking for in the beginning because of miss communication between dealers but I’m very happy with the truck that I bought instead.
Great quick service for oil change. However my windshield washer fluid was empty, when I tried to use it the following day. So that got missed. Hope that was all that got missed. Maybe too quick?
I always use the Quicklane option for all routine maintenance on my Bronco. Fast service, quality work at a fair price.
Kevin was a great saleman, was very helpful and answered all my questions. I would recommend anyone to go there.
Many many vehicles to choose from, excellent service. We had a special situation where the owner of the trade-in wasn’t ready to trade it in and Juan worked with us extensively to help us get through. The dealership was able to hold a vehicle for us for a few days while we worked on a decision. Excellent service all around excellent set up after the purchase was made to sync our phones and to get everything up and running personalized to us as the new owner.
Stephen is an awesome salesman to deal with. He was able to work through some lead time issues that I had. All said and done he was able to overcome those concerns I had. Stephen and Apple ford of shakopee will continue to be my dealer of choice!
Excellent service—Neal in particular took great care of my Bronco.
Very happy with the salesmen Michael Neises and his patience with all we presented him with, he searched till we found what we were looking for. Very happy with our purchase.
The service was excellent! My truck was in for an oil change and warranty work. They diagnosed the issue, ordered the necessary parts, and completed the oil change. While I waited for the warranty parts to arrive. They brought my truck back to me and called when the parts came in to schedule an appointment to complete the warranty repairs. The valet service was a great convenience, and I really appreciate the extra effort they put into making the entire process easy and hassle-free. Excellent customer service from start to finish. I highly recommend them!
They did a great job, picked it up, changed the oil and did a recall update. Fast, great communication, great price, nice guys!
Super helpful, easy to understand what they were fixing and why. Neal was great to work with! They worked us in when our car almost broke down.
Stephen was great
Great sales team with no pressure! Helpful with a lathe selection of vehicles to choose from!! I bought 2 trucks this last year from them, one for me and one for my wife!!
Excellent customer service. Really recommend you buy cars from Apple Ford Shakopee
Montrell was very friendly and helpful and knowledgeable and not pushy
Great service by Ryan.
Awesome good people and fast service
Just bought a vehicle from Juan Sanchez and he was exceptional to work with! Thanks!
Had a great experience buying a new truck here. Everyone involved was great. Juan Sanchez was a great salesman. He explored different options that met my needs and wants. I actually ended up buying a different truck than I went to look at due to included options and color. I will refer friends and family to try this dealer as their first stop. Thank you again, Juan, Zach, Mike and the other great employees of Apple Ford Shakopee.
Absolutely zero accountability for vehicles leaving there in a different condition than when they arrived. Had our MGU replaced a little under a year ago and first they put in a “bad” MGU… then when they put in the second one, our running boards locked up and have not been working ever since. We have had nothing but electrical issues since the new MGU was put in, and I have brought it to their attention multiple times with really their only response being “what do you want to do?” I want you to fix the problem that wasn’t there ... Read More Google - Oct 9, 2026
Loved working with Juan Sanchez on the purchase of our Equinox. He was open to our questions; gave us information on the features of suv. Never once did I feel pressured to buy. He allowed the Equinox to sell itself to us. He made a process that we dreaded to do easy to finish. A quality salesperson who made it fun to work with. Also a shoutout to Vanessa who worked the transaction at a late hour. Love this place.
(Translated by Google) We are so happy with our new vehicle! We want to especially thank Juan Sánchez, who provided us with incredible service from the very beginning. He was always kind, attentive, and willing to help us find the best option. We also want to highlight the excellent service from the finance team.
The only issue we'd like to mention was during the waiting and document signing process, as we felt a bit rushed by the manager. We understand that closing time was approaching, but we believe that such an important purchase, which represents a lot of ... Read More Google - Oct 6, 2026
One of the top car shopping experiences I have had! They went above and beyond to get me into my new lease and made the process one of the quicker ones I’ve been through. I’m really pleased and relieved that they were able to make this smooth for me. Bob was very friendly and helped answer any questions that I had and looked into every car I asked about. Really a great experience!
I always get exceptional service and great clear communication from this dealership! The quick lane advisor, Dan, is very professional and helpful whenever i come in for services or if I have any questions on anything.
I was dropping off bicycle donations for a non-profit drive for bikes for kids! They were extremely helpful and are community oriented!!! Kudos to the dealership and staff!
Sold us a car major engine known issues and didn’t disclose. Went to have it looked at to see if they would make good in some way or another since my warranty expired a few months prior to this and they offered a “discounted” repair of roughly $8k are having my car for 4 days. Everything about this place left a bad taste in my mouth. The whole sales experience was also nightmare, we almost walked out without a car after spending 3 hours there.
I've been going to this dealership for YEARS with multiple cars. It was the only place I got service done on all my cars whether they were ford or not. The place is only 3 minutes from my house. Most of my visits have been fine but since COVID they seem way too busy and the attitude has changed. Nobody seems to care in the service area anymore. No compassion, no explanation as to why something needs to be replaced. Brought my 2019 Ford Escape in with 57,000 miles which was in great working condition and I'm getting told the whole ... Read More Google - Oct 1, 2026
Rip off dealer adding $15,000 to MSRP!! Buy someplace else!
Had my vehicle for a recall oil change and tire rotation. They did NOT rotate my tires. Everything else about the service was fine, they picked up and delivered my vehicle. It's hard to believe a dealer would skip this.
I want to recognize Juan and Vanessa's--the two individual who helped me greatly within 24 hours to do all the research for me and help me with my needs given life situations and a vehicle that was MN friendly and safe for my kids as well. Juan with his professionalism and warm help from stepping through the door of the dealership to leaving on that same day. Juan was highly welcoming with his demeanor which then left to an interaction of energies that was greatly relaxed, pleasant and enjoyable. Vanessa did all the behind the seen before I even showed ... Read More Google - Sep 28, 2026
Montrell is the greatest salesman around. Open, honest and funny. Made the whole experience easy and understandable. Have a question? Ask him and a true answer and opinion comes out. Yes, he is in sales and wants you to buy a car from him, but he told me which cars I wouldn’t be happy with when I gave him my wants and needs. I will be buying my cars from him until he retires!
(Translated by Google) A very good experience thanks to Juan Sánchez, a great salesman, super honest and friendly. Thanks to him and his help, my mom was able to buy her car with complete transparency and peace of mind! (Original) Muy buena experiencia gracias a Juan Sánchez, un gran vendedor, súper honesto y amable, gracias a él y su ayuda, mi mamá pudo comprar su carro con total transparencia y tranquilidad!
I want to personally recognize Dominic for the way he handled my situation.
What impressed me most was not about money or simply getting the job done — it was about how he treated me as a customer and as a person. He listened, understood my concerns, and handled the situation with respect, fairness, and common sense.
Sometimes customer service is not just about following procedures. It is about understanding the person in front of you and trying to do the right thing. Dominic did exactly that.
I really appreciate his attitude, professionalism, and willingness to help. Management at Apple Ford ... Read More DealerRater - Sep 24, 2026
I am still waiting on two items for the body of my pickup truck 2025 to arrive but something is taking forever.
Went in to get a noise diagnosis on my truck and they quoted me $2400 for what they thought was the problem but it wasn’t even the problem, glad I got a second opinion somewhere else.
Great service and friendly staff. Special thanks to Mike Neises for making everything smooth and easy. Hope to work with you all again in the future.
FYI I never write reviews, but I couldn't help myself with this dealership. I would not buy a used vehicle from this dealership. I bought a used Ford Raptor, certified, and had to bring it back a week or so later to get reinspected. They found 15 pages worth of repairs (not joking), major repairs, rebuilt the front and rear diff, rebuilt the transmission, was leaking oil from valve cover, etc. But I thought it was certified and inspected, hmm, guess they missed leaks anyone would see with the truck in the air. Also, had to bring back again for ... Read More Google - Aug 14, 2026
My car would not idle when I got home, I called and they said come back in, when I did, they found out they forgot to hook up an air hose from my air filter that they also changed. Now if I would have left on my trip right away from leaving your shop, I would have been stranded hundreds of miles from home at night. If and when I buy a new car, I would never have your young and inexperienced workers work on my car. They acted like a bunch of high schoolers
We asked them to change all 4 tire pressure gauges, however only did the one and left in the video that others need replaced as well. Also never called about any issues they found. Did not do what we wanted completely. Very frustrated and thinking of driving further to get the service we want in the future.
Absolute Nightmare with their service department. Amazing experience purchasing the vehicle there. Took it in for service. Never again. Never again. Avoid at all costs.
I recently visited this dealership to negotiate the purchase of an F-150. Based on current market data, many dealerships in the area are discounting these trucks by $5,000–$7,000 off MSRP. However, once we sat down to discuss pricing, they were unwilling to negotiate beyond their initial $2,000 discount and remained firm on their offer.
I've negotiated vehicle purchases before, so I understand that every dealership has the right to set its pricing. That said, if a dealer isn't willing to work with you and the numbers don't make sense compared to the market, don't feel pressured to move ... Read More Google - Jun 27, 2026
I had the best experience here. I traveled from Texas and Aaron Owen picked me up from the airport. Nothing but a great experience with them! A+++ in my books!!!
I have had a great experience every time at Apple Ford. I would recommend this location to anyone in the area.
On time, excellent concern for what I needed for service, kept me aware of service they did, and made me feel very good. Will continue my service with Apple.
Never had any problems.. they came out and got my car took it for a oil change and brought it back
Confusing as to where the used cars were.
Well, When I came in and met Tim. we just hit it off and started hunting a van. Few day Bam, we got one. Thanks to Tim for an awesome helping. I couldn't do without him. Our school has been on search for a month. Even better, we made it before deadline! Whew. Again, Thanks to Tim.
I was unable to reply before I left on vacation. But yes they contacted me back a couple times it looks like and LVM that I could call to schedule oil change and it’s better than trying to schedule online. So I will call back soon. Thanks - Henry
My family has been coming to Apple Ford for years and we have never been disappointed. I just recently purchased a Used Subaru Legacy from Apple Ford Shakopee and worked with Seth Goff. I am in love with the car. Seth was amazing throughout the whole sale. I at no point felt pressured into purchasing, Seth and his team explained everything and answered all questions. I will always recommend Apple Auto Shakopee to anyone looking for a new car. Can't thank you guys enough!
I went here yesterday for two things an oil change and a tire rotation. They did not manage to rotate my tires, right. They told me I needed an alignment for absolutely no reason. I used to do alignments and they couldn’t even figure out how to put the right amount of air pressure in my tire tires. On top of that, they said oh I need a cabin filter and an engine air filter. Both filters were not even close to being dirty. It had a little bit of dirt on it. Do they not own a compressor???? ... Read More Google - Apr 3, 2026
Took my money to "diagnose" the problems and got none of it right.
Nick Cavallin does a tremendous job working with his customers. He is honest with his information, gets back to people in a timely manner and works though information and questions to help customers understand the entire car buying process. He follows through with what he says he will do.
We are very pleased with this dealership. We worked with Bob Murphy, who was professional, courteous, and helped us through the entire process. We got a great new truck and couldn't be happier about the entire process. We would definitely recommend this dealership!
A initial phone visit drew ,my meeting the manager ,once I arrived at shakopee. He helped me get informed of what's available suiting my needs. Ryan helped solidified my sights. Our salesman Fernando was very kind and patient gentleman with my wife and myself. Awesome group I meet there. Ryan,Fernando, Spencer and of course Peter. Thank You all so much. God Bless......
I was very disappointed 😞 with my service this time. I have been a repeat customer for 10 years. I have had 3 car loans from here and got all my work done here. First time i'm considering going somewhere else for vehicles and service. I have two warranty on my car and I find out they barely cover anything. I got my car in September 2025 and it's already been in the shop twice and still needs work done. I had to skip my car payment this month to pay for repairs. Thats ridiculous. I had an appointment scheduled and they ... Read More Google - Jan 20, 2026
$103 dollars for oil change. That is ridiculous I will never shop or come into your Ford dealership ever again!!!!!😡😡😡
I went in had a serive appointment to find an issue with my car and oil change. I was treated like I was bother them. They didn't check my battery in the oil change because my car die the next day. I replaced the battery. Now, I am in again my coolant complete empty? Apple Ford you are the worst and I will never trust your place for work again.
Had transmission maintenance @ 145k miles. They completed work end of day, drove home in dark & left before sun up the next morning. My wife discovered a large puddle of trans fluid in garage.
Contacted Apple Ford Shakopee and we had it looked at and determined there was no damage. They added fluid/tightened the part that was leaking. I amended my review then, but now I am having issues when reversing when the transmission is cold. I have monitored and when the transmission temp is less than 45-50 degrees, the transmission hestitates and stops when reversing out of my ... Read More Google - Dec 29, 2025
Salesperson is good, but his manager is not helpful at all, so we ended up to leave.
Purchased a new Ford Explorer in August. I appreciated we were able to iron out all the details before I came in. However, I requested a white one with certain features. The vehicle that was there when I got there is space white aka gray. I was also handed off to a different dealer, not the one I had spoken with, Ryan Wickham.
When my vehicle hit 2,000 miles my check engine light came on. I reached out to Ryan, he helped arrange to have it picked up and a loaner dropped off as I couldn’t get it there and ... Read More Google - Dec 4, 2025
Great experience at Apple Ford in Shakopee with Nick Cavallin (Sales Consultant), Ryan Lysne (Sales Manager) and Peter Sulzbach (Finance Manager) in the purchase of my 2025 Ford Bronco Outer Banks. No hard sell tactics, answered my many questions, went through all the features on Bronco, washed/cleaned and prepped the Bronco for pickup, and handled the final paperwork quickly and efficiently. Pricing was extremely competitive to other 2025 Ford Broncos in the Twin Cities metro areas with same features. If you are shopping for a new or used vehicle - give these guys a chance to earn your business. Thanks guys!!!!
My wife and I were treated very professionally throughout the process of understanding our auto needs, looking at potential cars and each of their strengths, discussing pros and cons, and making the final decision of a specific car. We appreciated how Andy walked us through all aspects of the process: he was very friendly, professional, and caring about finding the best car that fit our needs.
Help from a lot of people. The original contact I had was out for a couple days, so others stepped in to get the deal finalized. Great job!
We have worked with Steffen on our last 3 cars. He is the best! He listens to our wants and needs, and delivers!
Pushy and sexist salesmen. I urge you not to go here. They will knowingly put you in a dying vehicle. I went to get a vehicle but because I was with my man, he was put first on everything and now I can't even pay my goddamned bill without his info. I'm so mad, and if I could, I would sue this place into the ground.
apple ford pulse scam Some car dealerships have a history of pressuring customers into buying the "Pulse" safety product, sometimes presented as mandatory or non-negotiable. While Apple Ford itself does not have a history of fraudulent activities, this high-pressure sales tactic associated with the Pulse product has been widely criticized and viewed as a scam by many consumers
Fernando was good to work with. He communicated well and efficiently. Worked with me without pushing me into something I didnt want.
Responsive, caring, and efficient. Excellent variety of choices. Great follow-up. Always great for maintenance in the future.
Twice this year our 2024 F150 had to be towed in for service The truck lost its charge overnight. Each time the battery has been replaced but not cause for sudden of power was found Both times we were told the a loaner was not available and they rarely have them to lend out. Overall I would rate both incidents as 'poor' Since this a 3year low mileage lease, the truck should be under warrantee for the full term of the lease. Otherwise I would be looking to trade this one in. I'm very disappointed with Apple Ford and will ... Read More Google - Sep 15, 2025
Fernando was great to work with. He was friendly and took his time with all my questions.