Customer Testimonials

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Google Nov 6, 2024

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Google Nov 5, 2024

Great facility with great service. They also provided video report of what was completed and recommendation

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Google Nov 4, 2024

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Google Nov 3, 2024

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Google Nov 1, 2024

Steve Runkel was amazing! Super pleasant experience! Absolutely no high-pressure sales and no upselling from Steve or Peter Sulzbach in the finance office. I felt like both Steve and Peter did all they could to make my buying experience a great one! I would recommend Apple Ford to all my friends and family. Thank you for a great experience! I love my new F-150!

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Google Nov 1, 2024

Allowed me to buy the car I wanted, in the manner I wanted, without overselling, being pushy or disrespectful. I appreciated that Stephen Peters listened carefully, and seamlessly and efficiently helped me buy the car I wanted. He was curious about the questions I asked, sought answers for any he didn't have already have answers for. He helped navigate a sale when my spouse was out of town. Extremely courteous and professional salesperson and dealership as a whole. Very happy.

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Google Nov 1, 2024

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Google Oct 31, 2024

The staff was very friendly and easy to work with. They have a great selection of vehicles.

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Google Oct 30, 2024

I'd like to thank CJ for an awesome customer experience. He was very thorough and welcoming. The manager even came to talk with us and say he was happy we stopped in, even though we decided not to purchase. They offer a 7 day/300 mile policy money back guarantee on used cars. CJ also provided the inspection report and problems that were fixed on the vehicle.

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Google Oct 28, 2024

Great experience! Gave me all the information I needed to take great care of my vehicle!

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Google Oct 28, 2024

Picked up a new truck last week. Was best price around and they had a great selection of trucks.

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Google Oct 28, 2024

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Google Oct 26, 2024

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Google Oct 25, 2024

Bryan was great to deal with in the service department. I live in Seattle, Washington and had paid for a pre purchase inspection over the phone. Within an hour the car inspection video came through and their technician did a very thorough inspection for me.

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Google Oct 24, 2024

Apple Ford Shakopee is where I have bought my last 2 new vehicles .Both times I have had Marcus Elizondo as my salesman he is excellent on finding the perfect vehicle for me and helping me get all the accessories I wanted. The best part about him he is never pushy just very helpful.

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Google Oct 24, 2024

We worked with several dealerships all across the U.S before we found our perfect truck at Apple Ford. Nowhere did we receive the top quality service as we did here. Austin Cook was absolutely impressive to work with, even though we were out-of-state, and couldn't come into the dealership. He went above and beyond to help us out and was prompt and thorough to answer all our questions. The finance department was great too - thanks Tim!

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Google Oct 21, 2024

Great experience overall with Steve and the finance team.

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Google Oct 19, 2024

Isaac Johnson and the team at Apple Ford Shakopee (AFS) are amazing, simply put. I don’t have many words for how great of a service that was provided to me in my time there. I was truly blown away. I was just coming off a terrible experience at another Ford dealership in the Twin Cities area, a dealership my family and I have bought numerous cars from. I was really hoping for a place that listened to my situation and was genuinely happy to help me find the right car. And man, did I find that person in Isaac ...

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Google Oct 18, 2024

Jake the Service manager was awesome. My Explorer went in for an alignment check / tire replacement. Turns out where I bought the SUV from didn’t put my RDU correctly so I was Wayyyy out of alignment. Jake made sure they changed my tire and got me to perfect alignment measurements. Even though it took longer than the normal time, they charged me what was originally quoted and got me out of there. Would recommend 100% for anyone looking for a reliable service shop that’s not going to upcharge or rip you off. I’ve bought and sold two cars ...

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Google Oct 18, 2024

Amazing service!! Specialist are very knowledgeable and hands-on on helpful!!

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Google Oct 18, 2024

The dealership does a good job of letting you know what is happening and getting you in and out on time. Daniel and the cashier are very helpful and friendly to do business with.

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Google Oct 18, 2024

Great service department. Friendly sales. Would definitely take my business here again.

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Google Oct 17, 2024

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Google Oct 17, 2024

My initial contact was with Montrell, unfortunately he was out for the evening when I stopped by to check out the Maverick I wanted to look at. Andrew was available to show me around the vehicle and Montrell was there the following afternoon to assist in finalizing the sale process. Peter from the finance team made it painless. Hopefully not the last vehicle that I would be purchasing from the team at Apple ford Shakopee!!!

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Google Oct 16, 2024

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DealerRater Oct 13, 2024

The staff was courteous and helpful. When we had a small problem after our purchase Apple Ford fixed the problem and got us back on the road. I would buy from them again.

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Google Oct 11, 2024

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Google Oct 11, 2024

The salesman Tommy Jones was awesome. He did everything he could to make the buying experience easy. He answered his calls and did every I asked of him Others at the dealership did not.

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Google Oct 10, 2024

Andrew was very helpful with helping us get our new car! Highly recommend Apple Ford Shakopee!

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Google Oct 8, 2024

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Google Oct 7, 2024

Staff was able to get me in and out quickly and efficiently. Took all the time needed to answer my questions. Thanks

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Google Oct 6, 2024

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Google Oct 6, 2024

Great service!

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Google Oct 5, 2024

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Google Oct 5, 2024

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Google Oct 4, 2024

I was shown amazing customer service. Very friendly staff and understanding leadership. Sales overall was very pleasant. But, the reconditioning team might need some work. The truck I bought was street ready mostly, but still needed 1k worth of repairs before fully functional. Aside from that, definitely worth the visit. I recommend CJ, he knows what's up.

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Google Oct 3, 2024

The salesman here are very knowledgable and very catering to every need. I will be buying from them again. I highly recommend this dealership.

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Google Oct 2, 2024

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Google Oct 2, 2024

Great experience. They did a great job and would suggest them. Had and issue shortly after I bought it and they took care of me and very professional. Five stars

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Google Oct 2, 2024

Great staff and always friendly!

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Google Oct 1, 2024

Montrel is your go-to guy when you need to buy a car... he's the best!

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Google Oct 1, 2024

Spencer Ray was amazing! He was attentive, considerate, honest, happy, and sincere. He will make sure to take care of you and your needs. His energy and smile is infectious. He goes above and beyond. Highly recommend.

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Google Sep 27, 2024

I had a great experience purchasing my new vehicle. They were friendly and knowledgeable. I appreciated how attentive they were to details.

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Google Sep 26, 2024

I only buy my cars at Apple Ford. This is my 5th purchase.

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Google Sep 26, 2024

Awesome job everytime I’m there

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DealerRater Sep 26, 2024

It was welcoming. They listened to my concerns and helped us reach a better deal.

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Google Sep 26, 2024

I decided to purchase a new vehicle a week or two ago. I have worked with Montrell Y. since 2011 when it comes to vehicle leases/purchases. I reached out and within 5 days, I am driving my new Ford Escape. I love it so far! Montrell found a deal for me that checked all of my boxes and several more. I was given a more than solid offer on my trade-in, excellent financing terms, the color I preferred and so many features. If you are looking for a straight-forward, friendly, and honest salesperson to work with for a new or used ...

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Google Sep 26, 2024

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Google Sep 25, 2024

Excellent buying experience at Apple Ford Shakopee. Friendly service with zero pressure. Austin Cook was great to work with and I would work with him again. Once I decided on a vehicle, the rest of the process was a breeze. No high pressure closing pitches for the usual add-ons to the sale. They respect the customer.

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Google Sep 24, 2024

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Google Sep 22, 2024

Excellent service. They clearly explained the issue, found it quickly and had me back on the road quickly. Their courtesy shuttle is really convenient. Why take your vehicle to someone who works on everything when you can take it to a team that specializes in Ford vehicles? I’m very happy with my service experience and will be back!

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Google Sep 22, 2024

Ryan and Marcus made my buying experience a 10/10! Highly recommend them for your next vehicle purchase!

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Google Sep 20, 2024

Great people to deal with from sales to service.

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Google Sep 18, 2024

Korey Niesen at the commercial Apple Ford was great! He helped guide me into the right van for me and helped me order it. Excellent customer service. He definitely deserves a promotion for being such a great guy.

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Google Sep 18, 2024

We had a great experience at Apple Ford Shakopee. Steve was very patient and kind. No pressure at all. We love our new Bronco. Thank you

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Google Sep 15, 2024

We have been back 3 times over the past 10 years and have had a good experience each time!

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DealerRater Sep 15, 2024

I was very happy that the car I saw on line was the car they sold to me . No bait and switch. No gimmicks. Mike was very great he explained the car to me . I test drove the car. I am very happy with my purchase. It did not take hours to complete my purchase. He did not try to make me finance the car . I told him from the beginning I was a cash buyer, that was excepted and no pressure to do differently. I would recommend this dealership to anyone. Looking for a used car or truck or ...

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Google Sep 14, 2024

Thank you for the great experience again Bob!!!!!

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Google Sep 14, 2024

My wife got her new 2018 ford explorer from Montrell! He worked his butt off to find her something with her standards and her price range. She has wanted an explorer for years and Montrell made it happen. The staff at apple ford in shakopee was by far the best dealership we have ever gone to. And I myself plan to go back when the time comes for me to get something new. We drove 4 hours for this and will continue to make the drive to work with this amazing team.

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Google Sep 14, 2024

Amazing service and communication as always.

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Google Sep 13, 2024

Couple months ago I became the owner of the new Ford F-150 from that dealership. I am absolutely satisfied with the quality of service of this company. I would especially like to thank Bruce Halvorson for helping me choose and buy my car he's a great guy. It was a great experience! Also thanks to the friendly team of Apple Ford Shakopee.

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Google Sep 13, 2024

Friendly, knowledgeable sales staff. I did not feel pressured into my purchase. I will definitely e back to Apple Ford when looking for my next vehicle!

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Google Sep 13, 2024

Great dealership to work with. Would highly recommend.

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Google Sep 12, 2024

They did a great job. Always I formative and personable

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Google Sep 11, 2024

I love the team here. Always sastified. My handsome sales consultant knew a door ding had been bothering me, so he set up a dent repair while I had an oil change. World class SJP guest experience 😁

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Google Sep 10, 2024

Great attention to details & on time service!!

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Google Sep 10, 2024

Excellent service department! I’ve been in or around service my whole life and have to say this is the experience that every customer deserves! I’ve had a lot of lackluster service over the last 20 years at other dealers but that’s not the case at this dealer. Top notch, service writers, technicians, etc. above and beyond expectations! Thank you

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Google Sep 9, 2024

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Google Sep 9, 2024

Tommy was the best....made buying my Bronco a great experience...thank you

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Google Sep 5, 2024

Just bought a used ford escape from Bob Murphy. Great service. Good price. Plus the Escape I wanted was at another location. No problem. Bob got it to the Shokopee location in record time. Ga e me a good deal on my trade in. Apple Ford will get my business from now on. Love my Escape!!!!!

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Google Sep 4, 2024

Just bought new tires. They are great. Happy with brand and service they recommended.

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Google Sep 3, 2024

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Google Sep 2, 2024

Great Place, Great Deals and Great Customer Service.

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Google Sep 1, 2024

Great service done ahead of schedule! Very satisfied!

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Google Aug 31, 2024

Shayne was the best , made everything easy , liked him a lot. super good for me and my dad and helped us get a good deal on a car

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Google Aug 30, 2024

Very helpful during the sales process as well as quick. We didn’t have to wait around for hours like we have at other places in the past.

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Google Aug 30, 2024

Excellent communication, helped me find the right vehicle whether that be financing, packages, used or new was right for me. Better than any used car dealer, only new car dealer I’ve bought from, will go there next time.

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Google Aug 29, 2024

The reason we bought our 2015 F150 here was there service dept. We had a 2001 Explorer that they maintained previously and were highly impressed with the care that we received.

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Google Aug 27, 2024

I always take my Bronco to Apple Ford for oil changes and tire rotations. It is easy to get in and the service is done in a timely fashion at a good price point.

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Google Aug 27, 2024

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Google Aug 27, 2024

(Translated by Google) Excellent service and attention (Original) Excelente servicio y atención

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Google Aug 25, 2024

Kyle was extremely easy to work with. He went above and beyond my expectations to facilitate a sale. I couldn’t recommend him and the Apple ford in Shakopee!

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Google Aug 25, 2024

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DealerRater Aug 23, 2024

Apple Ford is the only dealership we work with and there is a reason for that. "THEY'RE THE BEST BAR NONE".

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Google Aug 21, 2024

Nice

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Google Aug 20, 2024

quick and very friendly.

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Google Aug 19, 2024

Really nice service

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Google Aug 18, 2024

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Google Aug 17, 2024

These guys are great! Be it through the express lane for a quick oil change or longer scheduled service in the shop, they have always taken care of me. Have provided a courtesy ride over to Burnsville which isn't right around the corner. I didn't know it but one time I had been charged for a brake job that should have been covered under my maintenance plan. They called me as soon as the mistake was found and immediately issued a credit. Courteous and integrity in those two examples, not to mention professional in the shop and front ...

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Google Aug 17, 2024

Best car buying experience I’ve ever had. Professional and informed sales and finance staff made the process easy, fast, and effective. The dealership had the best incentives and the broadest inventory to choose from. I highly recommend the team at Apple Ford Shakopee!

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Google Aug 17, 2024

My 2020 Ford Edge only had 26,000 miles and needed to be towed in for gear shift issues. Was a concern with Ford Pass getting the towing company here, but once my vehicle was at Apple Ford, their service department did an excellent job. Ryan was in touch as soon as it was dropped off, the part was ordered and repaired in a very timely manner. He kept in touch, found me a rental, and was very professional, friendly and knowledgeable. I was very happy with how I was treated.

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Google Aug 17, 2024

Fantastic service!!

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Google Aug 17, 2024

Power sliding door issue on my 2020 Ford Transit Cargo van. It seems to be difficult to get it right as it has been worked on at different Ford locations over the past year. It was recently worked on by Apple Ford Shakopee. So far working well. Will see how it does during an upcoming 8 week Campervan trip this fall. Fingers crossed!

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Google Aug 16, 2024

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Google Aug 16, 2024

Stephen at apple ford did a great job listening and assisting in what was needed. He took time and showed he cared about me as a customer and that I wasn't just "another sale"

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Google Aug 16, 2024

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Google Aug 15, 2024

They always take care of my care and are attentive and make sure that I know what is going on with my vehicle!

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Google Aug 15, 2024

Pleasant staff and quick servicr

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Google Aug 14, 2024

Super helpful, no pressure bullying experience. Will definitely be back for future vehicle needs

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Google Aug 14, 2024

Spenser was our sales person - great experience!


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